we use the uc as well and I have a question about that you may be able to help with. When we first set up the phone system they assigned the agents numbers such as 47, 3, and so on. However when I go into the UC Admin It has the original ones but it also pulls over anyone that is on a ACD as well using the extension number. It automatically created user 3207, 3288, and so on. If I delete the users that it made on its own they end up coming back in a week or so, re-appearing. So the reason we use the ones we made is so if agent 34 has computer issues she can switch to another work area and always log in as agent 34. They do sit at their own desk 99.9% of the time so its also just a legacy ting left over from the old phone system. Should I let the users use the system assigned numbers or just keep deleting them? Or can I make the system stop creating agents based off the extension numbers in acd groups?