atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Lines on hold

We disconnected the whozz calling for a couple of days, no change, lines still go on hold all night. customer really likes the whozz calling. yes it is bridged across the lines. whozz calling support is telling me to put the unit in series with the phone lines and run the dialtone through the whozz calling into the partner. They say it's a line voltage issue. I don't like that idea and I am trying to find some other solution. A bad phone sounds good to me.