Jason,

No problem, Ya, unfortunately there are WAY to many install monkeys in the field anymore. Obviously there was an issue with that blade (or OS) that any good tech could have recognized immediately. Ya, trust me, when I have to call NEC for an issue it's an issue and not because I don't know wtf I am doing. Drives me insane waiting on hold because some guy can't figure out he/she punched a jack down wrong.

No insult intended. This is a clear case you probably have a vendor that doesn't know the system as well as they should. I can tell you that some companies that install that are HUGE shouldn't be in the business. This is why ANY system on the market if your installing company isn't good you will not be happy. NEC doesn't do end user unless it's an end user system. Don't get me wrong the SV9100 is an amazing system for it's cost. They are extremely reliable and do a lot.