sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Reporter (CCS) How-To?

Is anyone aware of a 'canned' report in Call Center Suite (that will likely need modification) that can report multiple ACD Agent Daily Stats over an extended time period? I can generate summaries at will, but I have a supervisor who wants to see a spreadsheet by AGENT ID, daily (each day) for the past two years, and the canned reports I've looked at don't seem to allow for that.

TIA

:confused:

You need Reporter Pro to get agent reports. Go to options, licensing, and check Reporter Pro to see if you have a license available.

Got that - got the whole shooting match, just don't have the introduction/training/experience. Having to learn on the fly...

:shrug:

I dont know of a way to run the daily reports for archived data other than one day at a time. Sounds like you would need to run the report for each agent individually with a two year start and stop and export it to Excel which would give you one big report for the last two years. You can set Auto Reporter to run the individual reports daily from here on out.

Tito is correct. There is no daily report that will allow a time span. Life may be a bit easier if you filter by ACD instead of Agent. Use "ACD Status Time by Agent". That will grab all of the active Agents in the queue. That still leaves you running each day for each queue. Hope you have lots of coffee.

Thanks for responding. Kinda wish I knew how/where that thing stores its data, it's in there, they just don't provide an easy method for getting it out in this kind of format.

:read:

Its easy enough to do daily reports to meet your needs but the issue is the archived history. Your data should be archived so its a matter of running the report how I suggested and then filtering the data in excel to make it look the way you need.

The databases are MS Access files. They should be found in C:\Program Files\Inter-Tel Contact Center Suite\Server\Databases. If you can get into them, let me know how you did it.