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Joined: May 2004
Posts: 1,665 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,665 Likes: 4 |
I echo what TTT said. But, Avaya did OEM Chronicall a few months ago and call it ACR, Avaya Call Reporting. The benefit is that if you get the Avaya version, you do not need to purchase the CTI licenses that are needed with the Xima version... https://www.avaya.com/en/documents/fs-ipo-call-reporting-cc8119en.pdf?t=0
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