I have a customer with a DX-120 and Comcast lines. One user (the owner) says only his phone is dropping calls randomly and infrequently. I think he said he may go all week with no issues, and then have it happen 3 times in one day. He said it's been going on for several weeks or a couple of months. He has asked around and said no one else has the issue. I assume it's not the lines because others would probably notice. He said he has swapped his handset, cord, and even the phone itself. Assuming that the info he's provided is accurate... That makes me think something is up with the port 102. I honestly don't know if I've ever seen a DX-120 with a bad digital port.

You think switch him to 115 or whatever is next open? I'm not even sure if I want to play with dir swapping at this point. They don't give out extensions, so it shouldn't matter.

I have very little to go on. Any suggestions?

Last edited by tylan; 02/13/19 10:01 AM.
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