customer has Toshiba Strata with pots lines and many DKT phones and only 1 analog phone - polycom speakerphone
they have 2 RSTU2 circuit cards
recently the 1 analog extension was no longer able to break dialtone with touchtone
it can still receive calls
but previously it was able to dial extensions as well as 9 for an outside call
i've tried program 30 LED 11 and 31 LED 17
I've also tried replacing the RSTU2 card
still not able to break dialtone
please help