Thanks for replying. I did download the KX-TVA maintenance console and did not find that option. I entered the names but that was it. Now customer has another problem. Most of the PBX ports are default. ie jack 1 = ext-101 all the way up to ext.106. Since the voice mail defaults to using jack 7 & 8, i continued the extension list to Jack 9 as ext-107, jack 10 as ext-108. I did change the extension numbers for jacks 7 & 8 to ext 199 and 198. Extensions 101 thru 106 work as follows: dialing 199, vm answers, vm as for your password and your in. When trying the same process from ext-107 it does not take you to the login instead asking what extension number do you want. FYI - this voice mail is connected to a KA-TA824. Not sure why, but seems odd that this is happening to extensions after the vm ports. coincidence?? One more thing - is it possible to have the external paging horns ring when the co lines ring?