OK I finally got back. The CID problem was solved by merely re-seating the module. I rolled it with a known working one and it worked so I put the original one back and it's fine. I wish they would have had Dialtone when I was there the 1st time as I would have tried that right then. I must say the clips make them much easier to put in than remove.

Of course no good deed goes unpunished. They ALL want CID so I made them all ring and they turned down the ringers if they didn't want to hear it. HOWEVER....... They also have DSS keys for all the extensions and now complain that the lights flash too much when calls come in.

I can't think of any way around THIS though???? .