Hi all,
Fantastic to see an active community for the Samsung kit, I'm hoping you can help me get to the bottom of a rather annoying issue.
We have two sites, one with OS7200(SiteA) and one with OS500(SiteB). Sites are connected with VPN and SPNet licence and works well most of the time. Occasionally we have calls that have no audio either way. This can occur by a call from SiteB to SiteA, or even a call to SiteA transferred to SiteB (in this scenario, clients are calling SiteA, being transferred to SiteB and not hearing any audio and hanging up in a huff!). Calling back immediately usually results in a normal 2-way audio call...
I would have thought that a config issue on our firewall(Watchguard M200) or phone servers would result in audio ALWAYS being an issue, but this issue is intermittent! Some times it happens throughout the day, sometimes it doesn't happen for days!
Any suggestions?
Rgds,
Rob
