I will definitely check it out. Upon discussing it further with the tech, this is the second IVP8 at this exact location that has had this same problem. The first time it happened, we ended up replacing it. About a year later, the replacement one started doing the same thing, so you might be right. It might have just taken that long for the mailbox(es) to fill back up.
As far as the remote access to a PC is concerned, that is a hard no. The guy running the hospital that governs this medical clinic is a nutcase with some of his policy. They upgraded their NEC switch to an IP capable switch from an old NEC2400 and even bought a bunch of IP phones, but when it came time for the install, he put the brakes on and stated that as long as he was running the place, there would not be a single IP phone on his network.This clinic was supposed to be the ones getting those IP phones to connect back over their network to the NEC switch and utilize that voice mail and auto attendant, which would have solved all of their problems. Instead, the IP phones are sitting in a closet in their original boxes, gathering dust, and have been for 2 years now. Give a 3rd party remote access to a PC on the network? They wouldn't even allow the regional Information Systems group to have access via their Cisco firewall VPN for their switch programming and network monitoring, let alone allowing us access to do programming on their NEC switch.
You have to wonder about people sometimes. I get you want to have some level of security, but even given the tools to save money AND ensure security, he still refuses to go that route.
Oh, the other thing I learned about is that they might potentially be running their generator tests on Tuesday mornings......and potentially at the same time. Makes me wonder if its possible the generator is dropping during the reboot which is wreaking havoc on the voice mail. Its a stretch, but I have seen stranger things. Sending a tech out to change the shutdown time to occur while he is on site this afternoon and see if he can replicate the issue.
