One of my customers that I service all the time has someone in another office with a bad phone.
I have never seen one of these phones and know nothing about them.

I hope someone can help me out here.

They have a DSX Multibuttoned Telephone 1093057, A50-003177-002 by NEC.

From what I can find this goes on a NEC DSX40/80/160 Key Systems Only.

She says that the other party cannot hear her very well. She has to YELL to be heard.
She also says that the handset and the handset cord do not disconnect from the phone or handset.

Is this true - that the phone handset is hard-wired to the phone??

If that is not true - where or how does it disconnect? (I have not been to their office yet)
Does this problem sound like just a bad handset? or maybe the HS Cord?

Where can I get a handset for this? AND is the cord something special or just any old curly cord will work?

IF the whole phone has to be replaced - will the programming stay with the NEW phone?

Any help will be appreciated.
As my Norstar customer told this NEC person that I can fix anything for them.

Thanks.
Jim

If CON is the opposite of PRO
Then what is the opposite of Progress?