Look in your admin manual or help in DB Studio for setting up a queue. Just a word of warning though. When programming a system like this, it isn't a matter of just checking a box and having a nice GUI pop up to set up the task. Inter-tel systems require you to have a working knowledge of several different areas to get all this configured correctly. You really might want to consider getting a tech to set it up for you. If not, make sure you have good system back-ups.

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