Hello -

I am trying to set up a manual night service function for a business using a BCM50. The receptionist answers all calls during the day, and currently lets the Rogers voicemail service answer the calls after hours (the Rogers voicemail is set to pick up after 8 rings). Rogers does not offer the capability to use a greeting-only mailbox, and the business does not want customers to be able to leave messages after hours... they end up with their voice mailbox full of "hang-ups."

I have seen online that it is possible to set up a manual ringing service and assign the required lines to ring the voicemail DN, and others have said they just use F984. However, in my understanding, these methods would route callers to the general delivery mailbox which takes messages.

Is there a way that I can create an information mailbox (greeting only) to use with a night service?

Thanks,

Matteo