sundance-communications.com/forum Forums Wiring - Telecom Carriers - Trunks & Services Telecom Service & Providers What the hell is going on here?

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Re: What the hell is going on here? hbiss #634333 12/27/19 11:50 AM
Joined: Dec 2007 Posts: 6,839 Likes: 27 Canby, Oregon Professor Shadow Retired Admin
Professor Shadow Retired Admin Joined: Dec 2007 Posts: 6,839 Likes: 27 Canby, Oregon	Some of you posters are getting too complicated. It's really just this simple. Job order come in to Company B install new service The technician installs their equipment to existing cable Old service is knocked out Service call is placed Company A to fix outage Company A connects the back to their equipment No one knows, cares or is informed that there is existing service that needs to stay. It doesn't matter how many DIFFERENT services providers one single dwelling can have. Multiple accounts from the SAME provider could be an issue, but that's not the case here. Dean Photographs: https://www.instagram.com/deanwilsoncanby/ https://fstoppers.com/profile/deanwilsoncanby https://www.facebook.com/Dean-Wilson-Photography-112841337020414 _________________________________________________________________________________________ Retired: That means I don't have a job description and I can do what I want.

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Re: What the hell is going on here? hbiss #634337 12/27/19 12:07 PM
Joined: Mar 2018 Posts: 345 Likes: 1 St Louis, MO Daniel Member
Daniel Member Joined: Mar 2018 Posts: 345 Likes: 1 St Louis, MO	If you don't want to try to figure it out for yourself by toning the coax and looking to see what goes where, then you could try for a vendor meet with both providers and let the technicians fight it out onsite. The Cloud is just someone else's computer!

Re: What the hell is going on here? Daniel #634340 12/27/19 12:24 PM
Joined: Dec 2007 Posts: 6,839 Likes: 27 Canby, Oregon Professor Shadow Retired Admin
Professor Shadow Retired Admin Joined: Dec 2007 Posts: 6,839 Likes: 27 Canby, Oregon	Originally Posted by Daniel ... a vendor meet with both providers Still over complicated. The second company needs to come back and correctly install their service as requested WITHOUT disrupting current service. Dean Photographs: https://www.instagram.com/deanwilsoncanby/ https://fstoppers.com/profile/deanwilsoncanby https://www.facebook.com/Dean-Wilson-Photography-112841337020414 _________________________________________________________________________________________ Retired: That means I don't have a job description and I can do what I want.

Re: What the hell is going on here? Professor Shadow #634342 12/27/19 01:33 PM
Joined: Feb 2005 Posts: 12,360 Likes: 4 New York hbiss Member
hbiss Member Joined: Feb 2005 Posts: 12,360 Likes: 4 New York	Originally Posted by Professor Shadow Some of you posters are getting too complicated. It's really just this simple. Job order come in to Company B install new service The technician installs their equipment to existing cable Old service is knocked out Service call is placed Company A to fix outage Company A connects the back to their equipment No one knows, cares or is informed that there is existing service that needs to stay. It doesn't matter how many DIFFERENT services providers one single dwelling can have. Multiple accounts from the SAME provider could be an issue, but that's not the case here. I agree. But you forgot to add to that a moron off-shore CSR who has no idea what they are talking about said that there can't be two services to the same address. So now Auntie Maria wants to take a bus to return the cable box because they are harassing her for $300. -Hal Last edited by hbiss; 12/27/19 01:35 PM. CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.

Re: What the hell is going on here? hbiss #634345 12/27/19 02:47 PM
Joined: Dec 2007 Posts: 6,839 Likes: 27 Canby, Oregon Professor Shadow Retired Admin
Professor Shadow Retired Admin Joined: Dec 2007 Posts: 6,839 Likes: 27 Canby, Oregon	CSR Moron should't be in the picture. Dean Photographs: https://www.instagram.com/deanwilsoncanby/ https://fstoppers.com/profile/deanwilsoncanby https://www.facebook.com/Dean-Wilson-Photography-112841337020414 _________________________________________________________________________________________ Retired: That means I don't have a job description and I can do what I want.

Re: What the hell is going on here? Professor Shadow #634347 12/27/19 04:24 PM
Joined: Feb 2005 Posts: 12,360 Likes: 4 New York hbiss Member
hbiss Member Joined: Feb 2005 Posts: 12,360 Likes: 4 New York	Originally Posted by Professor Shadow CSR Moron should't be in the picture. They only were because Auntie Maria (who is elderly and lives alone) believes anything and has no clue. Her cable stopped working so she calls Cablevision. Instead of just reporting that here cable was out, she explains to them that it went out after Verizon was there fixing the service for the lady upstairs, which stopped working when the Cablevision installer was there. At that point the quick thinking CSR put two and two together and told her that there could be only one account per house. She didn't want to make a commotion because she didn't want to get the landlord in trouble. So now she is going to take a bus to turn in the cable box because Cablevision closed almost all their locations and they are harassing her for $300. Oh, and she figures she is OK right now because the lady upstairs gave her the password for her Verizon WiFI and she'll split the cost with her. I can't make this stuff up. -Hal CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.

Re: What the hell is going on here? hbiss #634351 12/27/19 05:06 PM
Joined: Dec 2007 Posts: 6,839 Likes: 27 Canby, Oregon Professor Shadow Retired Admin
Professor Shadow Retired Admin Joined: Dec 2007 Posts: 6,839 Likes: 27 Canby, Oregon	Sometimes you just have to shake your head and walk away. Dean Photographs: https://www.instagram.com/deanwilsoncanby/ https://fstoppers.com/profile/deanwilsoncanby https://www.facebook.com/Dean-Wilson-Photography-112841337020414 _________________________________________________________________________________________ Retired: That means I don't have a job description and I can do what I want.

Re: What the hell is going on here? hbiss #634355 12/27/19 08:12 PM
Joined: Jan 2005 Posts: 15,410 Likes: 18 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,410 Likes: 18 Fayetteville, NC	Am I the only one who got "overly complicated" and read the part where the CATV installer ran all new wiring to the first floor outlets? If he did so, and ran his own drop to feed this service, where would anyone with half a brain find it appropriate to disconnect wiring that is totally unrelated to the wiring for the existing second floor wiring? According to Hal's original post, if I understood correctly, there was only existing wiring there for the second floor of the house. Ed Vaughn, MBSWWYPBX

Re: What the hell is going on here? hbiss #634364 12/28/19 12:51 AM
Joined: Sep 2018 Posts: 68 Ridgecrest, CA Noobed2336 Member
Noobed2336 Member Joined: Sep 2018 Posts: 68 Ridgecrest, CA	Never believe anyone that says they ran all brand new anything unless I watched him myself.

Re: What the hell is going on here? EV607797 #634373 12/28/19 02:01 PM
Joined: Feb 2005 Posts: 12,360 Likes: 4 New York hbiss Member
hbiss Member Joined: Feb 2005 Posts: 12,360 Likes: 4 New York	Originally Posted by EV607797 Am I the only one who got "overly complicated" and read the part where the CATV installer ran all new wiring to the first floor outlets? If he did so, and ran his own drop to feed this service, where would anyone with half a brain find it appropriate to disconnect wiring that is totally unrelated to the wiring for the existing second floor wiring? According to Hal's original post, if I understood correctly, there was only existing wiring there for the second floor of the house. Dunno Ed. I am no where near there (she's out on Long Island and you know where I am) so I can only speculate from what she told my wife. I can't see why an installer would disco another subscriber unless he thought some wiring was dead and he could reuse it for his job. -Hal Last edited by hbiss; 12/28/19 02:02 PM. CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.