Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 2 of 3 1 2 3
Joined: Dec 2007
Posts: 6,745
Likes: 10
Retired Admin
*****
Offline
Retired Admin
*****
Joined: Dec 2007
Posts: 6,745
Likes: 10
Some of you posters are getting too complicated. It's really just this simple.

  • Job order come in to Company B install new service
  • The technician installs their equipment to existing cable
  • Old service is knocked out
  • Service call is placed Company A to fix outage
  • Company A connects the back to their equipment


No one knows, cares or is informed that there is existing service that needs to stay.

It doesn't matter how many DIFFERENT services providers one single dwelling can have. Multiple accounts from the SAME provider could be an issue, but that's not the case here.





Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Atcom VoIP Demo
VoIP Demo
Joined: Mar 2018
Posts: 345
Likes: 1
Member
Offline
Member
Joined: Mar 2018
Posts: 345
Likes: 1
If you don't want to try to figure it out for yourself by toning the coax and looking to see what goes where, then you could try for a vendor meet with both providers and let the technicians fight it out onsite.


The Cloud is just someone else's computer!
Joined: Dec 2007
Posts: 6,745
Likes: 10
Retired Admin
*****
Offline
Retired Admin
*****
Joined: Dec 2007
Posts: 6,745
Likes: 10
Originally Posted by Daniel
... a vendor meet with both providers
Still over complicated.

The second company needs to come back and correctly install their service as requested WITHOUT disrupting current service.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Feb 2005
Posts: 12,333
Likes: 3
hbiss Offline OP
Member
***
OP Offline
Member
***
Joined: Feb 2005
Posts: 12,333
Likes: 3
Originally Posted by Professor Shadow
Some of you posters are getting too complicated. It's really just this simple.

  • Job order come in to Company B install new service
  • The technician installs their equipment to existing cable
  • Old service is knocked out
  • Service call is placed Company A to fix outage
  • Company A connects the back to their equipment


No one knows, cares or is informed that there is existing service that needs to stay.

It doesn't matter how many DIFFERENT services providers one single dwelling can have. Multiple accounts from the SAME provider could be an issue, but that's not the case here.

I agree. But you forgot to add to that a moron off-shore CSR who has no idea what they are talking about said that there can't be two services to the same address.

So now Auntie Maria wants to take a bus to return the cable box because they are harassing her for $300.

-Hal

Last edited by hbiss; 12/27/19 05:35 PM.

CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Joined: Dec 2007
Posts: 6,745
Likes: 10
Retired Admin
*****
Offline
Retired Admin
*****
Joined: Dec 2007
Posts: 6,745
Likes: 10
CSR Moron should't be in the picture.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Feb 2005
Posts: 12,333
Likes: 3
hbiss Offline OP
Member
***
OP Offline
Member
***
Joined: Feb 2005
Posts: 12,333
Likes: 3
Originally Posted by Professor Shadow
CSR Moron should't be in the picture.

They only were because Auntie Maria (who is elderly and lives alone) believes anything and has no clue. Her cable stopped working so she calls Cablevision. Instead of just reporting that here cable was out, she explains to them that it went out after Verizon was there fixing the service for the lady upstairs, which stopped working when the Cablevision installer was there. At that point the quick thinking CSR put two and two together and told her that there could be only one account per house. She didn't want to make a commotion because she didn't want to get the landlord in trouble. So now she is going to take a bus to turn in the cable box because Cablevision closed almost all their locations and they are harassing her for $300.

Oh, and she figures she is OK right now because the lady upstairs gave her the password for her Verizon WiFI and she'll split the cost with her.

I can't make this stuff up.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Joined: Dec 2007
Posts: 6,745
Likes: 10
Retired Admin
*****
Offline
Retired Admin
*****
Joined: Dec 2007
Posts: 6,745
Likes: 10
Sometimes you just have to shake your head and walk away.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: Jan 2005
Posts: 15,346
Likes: 10
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,346
Likes: 10
Am I the only one who got "overly complicated" and read the part where the CATV installer ran all new wiring to the first floor outlets? If he did so, and ran his own drop to feed this service, where would anyone with half a brain find it appropriate to disconnect wiring that is totally unrelated to the wiring for the existing second floor wiring? According to Hal's original post, if I understood correctly, there was only existing wiring there for the second floor of the house.


Ed Vaughn, MBSWWYPBX
Joined: Sep 2018
Posts: 68
Member
Offline
Member
Joined: Sep 2018
Posts: 68
Never believe anyone that says they ran all brand new anything unless I watched him myself.

Joined: Feb 2005
Posts: 12,333
Likes: 3
hbiss Offline OP
Member
***
OP Offline
Member
***
Joined: Feb 2005
Posts: 12,333
Likes: 3
Originally Posted by EV607797
Am I the only one who got "overly complicated" and read the part where the CATV installer ran all new wiring to the first floor outlets? If he did so, and ran his own drop to feed this service, where would anyone with half a brain find it appropriate to disconnect wiring that is totally unrelated to the wiring for the existing second floor wiring? According to Hal's original post, if I understood correctly, there was only existing wiring there for the second floor of the house.

Dunno Ed. I am no where near there (she's out on Long Island and you know where I am) so I can only speculate from what she told my wife. I can't see why an installer would disco another subscriber unless he thought some wiring was dead and he could reuse it for his job.

-Hal

Last edited by hbiss; 12/28/19 06:02 PM.

CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Page 2 of 3 1 2 3

Moderated by  dexman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,739
Posts636,410
Members49,618
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
CapeTownCraig, David S McCullough, Deshmukh_San
Newest Members
Homer Domer, Lane, AMS Technology C, Chrontel, RonZ1971
49,617 Registered Users
Top Posters(30 Days)
jsaad 7
Toner 7
Who's Online Now
0 members (), 6 guests, and 17 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5