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Joined: Jan 2005
Posts: 15,379 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,379 Likes: 13 |
Sotel, Vertical's factory service provider, requires that a complete KSU be sent in for repair. What we often do (and it is perfectly acceptable by them) is to assemble a complete KSU filled with defective components. As long as it is a complete unit, they will repair it. They don't repair piece parts, as far as I know, other than removable cards. What's nice with the SBX is that the same power supply is used in both cabinets and it is super easy to swap out without having to worry about losing the database or even take it off the wall.
Ed Vaughn, MBSWWYPBX
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