Hi all,

I have a customer that dial 9 seems to be hit & miss using their PRI, as an example one Time you dial 9 and it doesn’t break dial tone but the local prefix after that does and the provider will come back with a misdial recording, try again dial 9 , dial tone stops and the rest of the dialing is normal and completes the call.

It’s happening on multiple phones, Digital & single line.

There doesn’t appear to be a problem dialing in house.

Any thoughts?