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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
You want an ACD packafe which supports position in queue.
The product which replaced the Samsung ACD (forgotten the name of it) could do it.
It was made by a UK company.
Don't know if it's available in your region or not.
Otherwise you're looking for a 3rd party acd product compatible with the os7000.
Down here we have a company called cytrack which developed such a product. Even had it working with the scm too.
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