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Joined: Mar 2012
Posts: 140
Member
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Member
Joined: Mar 2012
Posts: 140 |
Hello,
Does anyone know of a caller wait list type of solution on Samsung?
Example: when a number is on call with a customer, a second call would hear message: You are 1st in caller line, third caller: You are 2nd in line etc.
Would this even be able to do with Samsung OfficeServ?
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
You want an ACD packafe which supports position in queue.
The product which replaced the Samsung ACD (forgotten the name of it) could do it.
It was made by a UK company.
Don't know if it's available in your region or not.
Otherwise you're looking for a 3rd party acd product compatible with the os7000.
Down here we have a company called cytrack which developed such a product. Even had it working with the scm too.
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Joined: Mar 2012
Posts: 140
Member
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Member
Joined: Mar 2012
Posts: 140 |
Interesting, never heard of this before.
A customer is interested in doing this with their OS500.
Is this just a software solution, no special hardware needed?
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
The Samsung version used sip trunks between the system and the software. Was only sorted on os7000.
Unless you can find a 3rd party which uses sli and trk ports you're out of luck on a 500. It's too old now
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Joined: Mar 2012
Posts: 140
Member
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Member
Joined: Mar 2012
Posts: 140 |
Ok, thanks for all the useful information.
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