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Caller wait list
#638427 09/28/20 11:27 AM
Joined: Mar 2012
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Hello,
Does anyone know of a caller wait list type of solution on Samsung?
Example: when a number is on call with a customer, a second call would hear message: You are 1st in caller line, third caller: You are 2nd in line etc.

Would this even be able to do with Samsung OfficeServ?

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Re: Caller wait list
Hofman telekom #638428 09/28/20 11:42 AM
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You want an ACD packafe which supports position in queue.

The product which replaced the Samsung ACD (forgotten the name of it) could do it.
It was made by a UK company.
Don't know if it's available in your region or not.
Otherwise you're looking for a 3rd party acd product compatible with the os7000.
Down here we have a company called cytrack which developed such a product. Even had it working with the scm too.

Re: Caller wait list
Hofman telekom #638431 09/28/20 12:36 PM
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Interesting, never heard of this before.
A customer is interested in doing this with their OS500.
Is this just a software solution, no special hardware needed?

Re: Caller wait list
Hofman telekom #638442 09/28/20 08:36 PM
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The Samsung version used sip trunks between the system and the software. Was only sorted on os7000.
Unless you can find a 3rd party which uses sli and trk ports you're out of luck on a 500. It's too old now

Re: Caller wait list
Hofman telekom #638446 09/29/20 06:47 AM
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Ok, thanks for all the useful information.


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