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Joined: May 2004
Posts: 336
Member
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OP
Member
Joined: May 2004
Posts: 336 |
Hi All,
A customer has been having issues all weekend, I haven't been out there yet.
They have a PRI no POTS lines
1) all the LDN keys on the digital phones start flashing and go solid According to customer.
2) they can get incoming calls but no outgoing
3) I had them reset the system yesterday morning and everything cleared up until last night, I had them reset again and told them to call provider to see if they admit to issues, problem is happening more frequently now
4) provider says all is good on their end. (Surprise face)
5) they can always call in house when the line keys are lit and their displays look normal.
6) About an hour plus ago I had them reset the system and unplug the PRI Cable and leave it out until the phones flip out and call me, I got a text a bit ago telling me the phones are stable, I told them to leave the plug out a bit longer because I want to see if it's the provider or the system.
Thoughts?
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