Thanks for the Reply 'dans'. So that fixed issue #2, But as far as the first issue, it still persists. Currently 801 & 802 greetings use Dial Action Table 1. For Digit '3', it had UTRF XXX, so I changed it to UTRF IXXX and applied/uploaded change. I called in and during 801 greeting, I typed '303'. It paused in silence for a few seconds, then came back with "That is an invalid entry" even though 303 is a valid extension. It seems like the system is not "listening" to 3-digits being entered so maybe it just hears the first digit '3' and nothing else so 3 alone would not be a valid extension obviously. As a work around, I could do a company directory greeting in say 806 and have it say, "To reach Mary, press 2, To reach John, press 3, to reach Scott press 4" and so on, but I'd rather it work with the three digit extension.
Any other ideas?
