Custom service 2 is what your ports are set to if it receives call directly to voicemail system or if an extension transferred to voicemail and doesn’t have a voicemail box

I don’t understand transferring to second ogm, if the option 1 is not set in the same queue as the icd group then it will go to custom service

“I have not failed. I've just found 10,000 ways that won't work.”