Hello,
I have a Samsung Officeserv 7030, which has been working without any problems up to date.
It was connected to a Co line and there was never a problem with the outgoing and the incoming calls, neither with the caller id for the incoming ones.
Until recently, that my telephony became broadband (voip) telephony, in means that the Co line was changed to Fiber.
Therefore, the Officeserv 7030 has now to be plugged in one of the two phone ports of the router of the ISP provider, in order to make and receive calls.
And although, both outgoing and incoming calls are made without any problem, when I receive an incoming call I get the following message on the phones “No Clip Info”. In other words, there is no caller id.
The following should be noted:
- There has been no change in the programming of the Officeserv. It is programmed as it was, when it was connected to the Co line and the caller id for the incoming call appeared on the phones.
- If regular phones (for example a cordless phone) is connected to either of the two phone ports of the router, they receive caller id. The problem with no caller id, appears only on the Samsung Officeserv 7030.
Do you have any idea on the above?
Is there a troubleshooting, or the specific pbx cannot show a caller id, when not connected to a Co line, but instead to a router for broadband (voip) telephony?
Thank you in advance for your feed-back.
