It's mostly the over 40 crowd that has a tough time adapting to the changes. They're all used to Line Appearances and have a tough time wrapping their heads around PARK keys. And as you say, going from bought -and-paid for to monthly seat charges creates some sticker shock as well.
Don't even get me started with overhead paging. It''s easier, albeit waaaay expensive to do now, but was almost impossible to make happen when Hosted first came around
