If I remember correctly you will have to connect with a pc to the serial port.Since you don't have the password then you will need to reset it and choose the dos prompt at startup and not boot into the svmi program.I know there is a default that you can run, it's in a folder may be the svmi folder not 100% sure .Type default and it will run the default process.Need more help let me know and I'll connect up to mine here.