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Joined: Jan 2005
Posts: 15,378 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,378 Likes: 13 |
Gary:
The first issue has to do with ACD. Are they using ACD on the system? Visit programming in Flash 60, 61 and 62 to disable all ACD programming if not needed. You can also default all ACD parameters under Flash 80 if you're sure they are no longer needed.
The second issue does not sound like an issue with the voice mail card; more likely the CO line programming. It sounds like the KSU is following an automatic day/night schedule under Flash 22. Flash 22, button 1 toggles automatic service on/off. That's my best guess.
Hope this helps...
Ed Vaughn, MBSWWYPBX
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