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Joined: Oct 2011
Posts: 21
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OP
Member
Joined: Oct 2011
Posts: 21 |
our reception desk ext. 3000 is a member of HG 2000 and 2001 (day ring 1 and 2.) in our star app. #20 rings app 2512 (to 3000) digit translation empty except for timeout to ext. 3000. we use the attendant console. the issue is that if she goes to lunch and forwards the phones to another extension (fwd all) the other extension will only see incoming calls flashing on ext 3000 if they are on the phone. they cannot pickup and answer until the second call hits the huntgroup. is there a better way to set this up so that i can have other as back up recceptionist. btw the other stations are members of their own HG also. i tried making the star app ring HG2000 in the 2512 app and adding the other 2 extensions to the HG 2000 and HG 2001. then having them perform Infinity 359 to add or remove themselves from the HG but that also takes them out of their respectiove HG's.
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