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Joined: Dec 2004
Posts: 36
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OP
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Joined: Dec 2004
Posts: 36 |
Eclipse 2 9.1 software.
Scenario: Caller enters voice app and is prompted to press 5 for a claims department of an outside company (3rd party) and a toll free number is dialed, the caller is now talking through the broker to an outside number.
If we set up a physical extension and forward that to the outside number it would work. However there are 8 of them so its not a reasonable answer. Is there another way?
Thanks - Jim
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