We have the Merlin Magix phone system with Lucent 4412 D phones.
On two of our extensions the callers go directly to the voice mail instead of returning to the Operator. The other extensions will return to the Operator so that she can page the person if they are in the building before the caller is sent to the voice mail. How do you access the extension so that you can change the no. of rings on that extension? Do you have to do it from the extension, or can you do it from Merlin Magix WinSPM?

Thanks for any help