When a user goes off hook and dials 9 The Automatic Route selection picks a POOL to dial out. Generally 70. If you have 6 lines in the system (lines 801-806) but 8 lines (801-808) are assigned to the pool, 2 out of every 8 outgoing call will try to use the Vacant lines and the user will have "dead air".

The issue is NOT weather the you use the SA ring, SA Voice or SA Orig.

Do you know why the SA Orig. is there?

Now if you really think that auti line selection is going to be you cure do this

Go to the phone, press Feature 00, dial *14, press the line keys in the order that you want them to be accessed (the green light next to the button will come on when it is selected), dial **14, and Feature *00 to exit.

Or you can do it through SPM under Centralized Telephone programming.

Don

[This message has been edited by ttech (edited December 14, 2004).]

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