I am the computer guy here at work so I inherited a partner II communication system release 4.0. They don't have a telecom person so I became it.

What they wish to do is change the operator. I believe that is the term. The default extension the phone system rings to. If I'm reading this book right, currently she resides on extension 10. They wish to make this extension 14. Is this even possible? Is this a physical thing (switching cabling) or a software thing?