I have gotten some uesful information from ths board, but I've gotten stumped on a classic mail install. Here's the details:
I have a customer with an 820D-2, and I got them a 4 port classic mail system on e-Bay. It seems to be fine. Powers up, initializes, light 5 comes on, etc. Also, I am proficient in programming the 802D-2.
They have two open trunk positions on 5-6. I plan to use these for user access, and will not need to use interposed lines for users to get their messages.
I defaulted the 820D-2 system, then re-entered all the line appearances, ringing, button appearances (paging, etc). I am not using busy buster on this sytem.
I applied the attendent template to extensions 28 and 29, wich are connected to positions 1 and 2 on the telephone emulation ports (right side of jacks on the classic mail). A BIS 34 phone works properly when connected to the 8 conductor flat cable that plugs into the classic mail.
I did not get any modular cables with the used classic mail. I used a regular 4 conductor mod cables to connect the 820D-2 trunks 5 and 6 to positions 1 and 2 of the center set of jacks on the classic mail.
I am not using interposed lines, so I have no connection on the left set of jacks on the classic mail.
I powered up the 802D-2, then the classic mail. I goes into 'discovery' mode and stabilizes.
Now, here is my question:
I can not access the voice mail on lines 5 or 6. In troubleshooting, I connected a single line phone to positions 1 thru 4 of the center set of jacks on the classic mail also . The phone does not have talk battery or the expected voice mail greeting when taken off hook.
I can connect dial tone to the left set of jacks (the interposed jacks) and I get CO dial tone on the center set of jacks that correspond to the center position jack. The star * command is not recognized by the classic mail.
If I connect the classic mail system and allow it to complete discovery and begin stable operation, and I call the incoming number (from a cell phone) the classic mail properly answers the incoming call and presents the voice mail greetings of the former customer.
I plan to get the admin passwords out by connecting a serial cable at 1200 baud and using the password ADMIN to gain access. That is my work for today.
My bigger question is wny I don't have tip/ring access to the voice mail on the center set of jacks?
Is it possible that the voice mail talk battery is on the yellow black pair? Is there some other connection scheme that I'm missing?
I think today that I can get the system cracked open to get the greeting changed, set the number of answer rings, etc (although I may be overly optimistic about what can be done via the serial interface).
My concern is that even with all that done, if the users can't get access to the classic mail to get their messages without calling in from an unused line or their cell phone, this isn't usable.
I am certain that I have the 820D-2 programming done correctly for the trunk positions 5 and 6. If I put dial tone on those trunk positions, I can access that dial tone on any phone. I can also connect the dial tone to the interposed jacks on the left side of the classic mail, and it passes through to the corresponding center jack position and appears on the 820D-2.
What doesn't happen is that if the user presses star (*) they don't get the classic mail greeting.
I'm very appreciative of any suggestions you can offer.
I suppose I could send this in for repair, but it seems strange that every aspect of the system seems to work but user side access. That makes me think there was some freaky mojo in the cables that shipped with the classic mail system.
Mark Grady
New Paris Telephone
mailto:
[email protected] ------------------
