atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems group calling issues

I am having some issues with the group calling function on a Magix. We have 4 groups of agents in each of their own call groups, and they log in. We also have 4 additional agents in an overflow group, 775. The problem is when no one is logged into the overflow group, the call stays in the original calling group. If the original calling group is busy, the caller stays on hold too long until answered. I attempted to setup an additional overflow to voice mail from the 775 group, but it does not work.

Is there a way I can get callers back to voice mail after so many minutes of being in cue and still have the overflow group intact.