We installed SPM and went to use it. We selected one extension and looked at its details, etc. Now, on that extension only, when you try to dial any other extension their VM will not pick up. The only option is for the other person to pick up the phone.

We also noticed that calls coming in on the second line only go to VM while the phone is in use. Previously the line would ring even when I am on the phone.

All of this is only on one extension, the one we looked at in SPM. We have Merlin Mail r3 and I am using Win SPM v6.


Any thoughts?