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Joined: Jul 2007
Posts: 13
Member
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OP
Member
Joined: Jul 2007
Posts: 13 |
I maintain a legend network with site A = Legend V7.0 & CVM (Audex)~~ site B AND C are Magix. Direct Voice Mail has been working from any site, to any other site for 5 years, apparently even though should not have. I added, at site A, 100 new "Virtual DID" to VM by renumbering some adjunct ranges (used 501-599). It appears that then, or up to 2 weeks later, it no longer works from the Legend (A) to B & C (Magix's). (A to A ok) But B & C can DVM A&B&C. HA!
The Network docs state this:
"Direct Voice Mail can be used for local extensions only and cannot be used for non-local extensions. The person calling and the person being called must be on the same system. In Release 6.1 and later systems, if a local extension is covered by a centralized VMS/AA at a remote system, Direct Voice Mail can be used to place or transfer a call directly to a local extension’s voice mailbox on the centralized VMS/AA without ringing the telephone."
My customer says "fix it". Did some GURU in my past guide me thru secret fixes that I unknowingly messed up, or what? Your assistance is appreciated!
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