Thanks tommy - here's some more info about the setup.

I am using Call group 71 from the AA, and right now if nobody answers that it simply says "that party is not available" - I can not seem to assign a mailbox to the call group.

SO - i figured that i'd assign a night service button to ext. 10, and set ext 10 as the only extension assigned to the night service group.

That way, at night i'd just push DND/Night service and calls would go straight to a voicemail.

BUT, even though 10 is the only phone assigned to night service group extensions (#504) all phones are ringing when night service is active. Any ideas why?

All I really need is auto attendant to answer during the day, and when we're here it will send callers to the call group, and when we're not available (or after hours) to send to voicemail.


The hardware is Partner ACS3 with Large Voicemail card, and 18D phones.

Thanks again for your support, I really appreciate it!