If you purchased the ACS new the lovely lady would be Joice and unless you program the system she will transfer your calls to extension 10 every time.

I'm assuming that the Partner Mail is not new? If so is it really a "Partner Mail" (looks like a PC without a monitor and keyboard and connects with line cords to the ACS) or is it a Mail VS or Partner Messaging (both slide in the carrier and look like the ACS) or is it one of the PC cards that get installed in the ACS card slot?

If I'm completely off base here tell me about your system, what you have programmed and what it does when a call comes in.

-Hal

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