Sounds like Joyce to me. Every time we have an incoming call, she states "transferring call" and routes calls to x10. The partner mail is older v.3.0. Not new. Purchased second hand with the idea that it would work automatically (haha). I have reviewed the pdfs regarding partner mail v3.0 at the Avaya website and cannot seem to execute any of the commands for admin programming, accessing mailboxes or the like.

My system includes: (Originally: Partner II r4.1, (4) 206ec r4.1, expansion r3.1, (3) 206e r4.1)
(Presently: Partner ACS 509r7, (3) 206ec r4.1, (1) 206e r4.1, and Partner Mail r3.0 2 port w/ #699 penciled on Lucent sticker)

Primary reason for Partner Mail is for DXD functionality that I lost when using Partner II r4.1 and to add additional service to my Inn.

I guess I will need some assistance (according to forums) for getting into admin or wiping system to default.

-Lance