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Joined: Jun 2008
Posts: 62
Member
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OP
Member
Joined: Jun 2008
Posts: 62 |
We have really been running fairly smooth for a while. But with the upcoming Thanksgiving holiday, we need to make a change to our system to allow some different features. We currently have callers enter a SALES hunt group. This hunt DOES NOT have voicemail enabled. Upon entering the sales hunt group, our standard music on hold (external source) plays our company jingle while the user is waiting. However, Thurs and Fri, we will have a very limited staff. We would like the callers to be able to "Press 5" to be forwarded to the Sales voicemail. We run a VoiceMail Pro server, but I do not know how to modify the voicemail to allow a user to enter a keystroke once they have made it to the external Music on Hold. Your help is very much appreciated
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