Hi DJ , the pbx is a old ROLM 9751 MOD 10 . It is our last one and has been budgeted for replacement in 2007 . I spoke with the end users today that are having the dictation issues . They do not want to spend any more money on the hand me down dictation work station . I revised their system speed call numbers to route them to a dictation server with T1 intergration . They were just trying to avoid transcriptionist tying up outside trunks for long periods of time by having the transcription access on site . :shrug:

Let It Be , I live in a Yellow Submarine . SCCE