So he wants a live body to answer calls first, correct? First off, we need to know if they are ringing directly through to the AA because night mode is on or are they assigned in programming to automatically ring the AA. If the system is in night mode, just shut it off when needed. I suspect the lines are automatically assigned, which can be done in two ways, and is somewhat complicated. I would recommend an Avaya tech to help you out with that.

It would be helpful to know the software version of the Magix, and also what type of voice mail they are using.

You control which lines you want to use for outbound calls, but Verizon controls which lines come into the hunt group. Make sure if you want to split things up, to match them correctly. There is really no advantage to breaking up the hunt group like that. If it is currently 11 POTS for inbound and outbound, I would just leave it alone, especially since they are POTS lines. If you make it so lines 1-6 are inbound and 7-11 outbound, and someone redials a missed call, how will you answer it?

Z-man
Avaya SME Authorized Partner
www.omniofficetech.com