sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems IP office/version Release 8 out in november, good bye to new P18d sets

Why would call screening be that big of a gripe? Most companies don't really care about screening calls, they want all the calls they can get. I can only see call screening as a used app on the residential side.

Lol that's about the answer we got out of catalyst.

One of those things to make them happy, they had it on their ACS and we've had to replace their ip office 2 times under Adv Rep because of problems with the cabinet..They're a sales place and at night there's only one guy so they like to have call screening and listen for if drivers are calling in cause they answer those, orders they just let go into the box and get later.

they like to have call screening and listen for if drivers are calling in cause they answer those, orders they just let go into the box and get later.

Sounds to me like a dedicated line for the drivers to call in on would be a better solution.

-Hal

Hard to tell a customer that when they have done something the same way for years and were expecting another avaya product to come with it and more enhancements not downgrades, plus they're full on lines haha.
Another thing that doesn't work is recall button which I had to tiptoe around a customer with when they needed to do centrex transfer....just put the call in lala land until the call instead of bringing dialtone back after the flash and then rang back to the phone after a little. All I got from support was "oh well centrex isn't used too much". Really?
Haven't used the IP side of it besides toying with it in the shop cause all of our installs include partner phones but the partner side of the ip office I feel falls short.

I believe if you upgrade to R 7.0 your flash (recall) issues go away. But in upgrading there are 2 sets of files - you have to do both or you get back up errors on ext 10. Learned that the hardway.

Yeah I haven't tried it since 7.0 as the customer was already without it for months and gave up.
Gotta love the backup errors too haha.

AND there folks, is the problem with Partner Edition.

When ACS was first discontinued, and people started to move to Partner IPO, they went from a robust voicemail, to a P.O.S.

18 partner phones is a joke. Avaya said that the average install was 18 phones, hence the limit. BUT, i dont think it fair that 75% of the systems installed were in retail. with sometimes 3-8 phones. That screwed up the averages.

Sorry, in case you didnt know, I think the Partner edition fails.....

That's what I've heard haha.
The embedded voicemail with it is really hard to work with too. Things don't match up as they should and gotta do workarounds. Don't know if that's just the partner side or what. Haven't looked into the pro vm yet.

Matt, I agree wit you. They should have just let use a couple of ETR cards in an IPO Essential and been done with it.

As far as the embedded voice mail, it does has some limits, but it is FAR better now than when I first worked with it back on R3.

I could easily convert a partner customer to an IPO customer, if I could only get line appearances to behave like privacy. Then I could run in PBX mode, and have Key mode like the partner has.