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IPO 500 integration question
#100367 09/22/11 10:29 AM
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Can anyone tell me if it is possible to integrate the IPO to dental software like Dentrix? The customer wants to be able to have patient info open, click on their number and have it call out through the phones. Also the automated call back of appointment reminders. I know all the literature from Avaya sells this hard, but they don't have very good info on how to make it work. Any guidance would be great.


Shawn
Connect Telecom www.connecttelecom.us
In matters of style, swim with the current. In matters of principle, stand like a rock. Thomas Jefferson
AT&T Systems and Telephones
Re: IPO 500 integration question
#100368 09/22/11 11:08 AM
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If Dentrix supports TAPI dialing, integration is a breeze. Appointment reminders - there are dozens of methods to make this happen with IP Offfice. If you're locked into particular software, figure out what it supports and see if it meshes with IPO.
Mike

Re: IPO 500 integration question
#100369 09/23/11 08:04 AM
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So this is not something that IP Office does by itself? Any suggestions would be great about how to set up appointment reminders.


Shawn
Connect Telecom www.connecttelecom.us
In matters of style, swim with the current. In matters of principle, stand like a rock. Thomas Jefferson
Re: IPO 500 integration question
#100370 09/24/11 04:28 AM
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IPO has no appointment reminder function built-in; it would require third-party software. VMPro can certainly provide the voice engine and database access pieces, but you'd still need to either write the remainder or simply buy already-built software. Have you looked at the DevConnect partners to see if there is already an integrated solution?
Mike


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