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Centrex Transfer
#100412 09/28/11 07:39 AM
Joined: Sep 2004
Posts: 719
Spuds Offline OP
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Joined: Sep 2004
Posts: 719
Has any one come up with a way to do a centrex transfer on the IP Office with Embedded Voice Mail. The Partner messaging would do the centrex transfer and I am trying to do this on the IP Office.


AT&T Systems and Telephones
Re: Centrex Transfer
#100413 09/28/11 09:11 AM
Joined: Jul 2001
Posts: 3,236
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,236
In the help file for Centrex Transfer, it says:

Transfer from Voicemail/Auto-Attendant
This operation is only supported through Voicemail Pro using an Assisted Transfer action with the destination set to a Flash Hook short code.

But, I would try creating a short code for Flash, and in the Telephone Number field, put the outside number you want to transfer to. Create a phantom user, and unconditionally forward (including hunt group calls) to the short code.

Then have the auto attendant transfer to that phantom user

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