sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Avaya - Lucent Telephones & Systems Solution for ACS ringing issue

I have a busy optometrist office with an issue. The front office phones are all immediate ring. The back office are all no ring. When calls come in and the front phones are in use, the back office, the eye docs, can hear the incoming calls but they cannot distinguish between a call coming in and a call on hold by looking at the blinking LEDs. They have 18 button non display phones and apparently the incoming calls blink red rather than green. I'm not there to verify this but it sure sounds to me like you don't get a green LED unless you have ringing turned on. So they try to help out the front desk girls when they are busy but they often pick up the call on hold rather than the incoming call. They don't seem too eager to make the back phones delayed ring. Does anyone have a nift snifty solution or workaround? I ran the idea of an ASA card by them and they didn't like it.

You can set up Call Pickup on those in the back.

You can put in little ringer strobes/lights, one per line in tandem with the system and number the strobes/lights.

For call pickup, you need to specify the extgension. In this case it could be one of 4. Would it work if I set an extension with no phone, say 26 - the last one in the system, to immediate ring and then I could program a button with I626. Or do you have to have a telephone plugged in?

the eye docs, can hear the incoming calls but they cannot distinguish between a call coming in and a call on hold by looking at the blinking LEDs.

They better get their eyes checked. Hold wink is faster than incoming calls so you can tell them apart.

-Hal

Jack, Yes, you can program an unused port to ring on the incoming calls, and add a Pickup-Ext.XX button to the back office phones to grab the calls. They must be on the Intercom when pressing it, so either teach them to press the button before lifting the handset, or give them Intercom first on the ALS.