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Audix was inoperative on Monday morning > reboot to operational status > a message from Saturday was not delivered until noon on Momday on one extension (Legend). I believe the down system could gave been caused by changing the clock in the past without a restart. Would this have caused the delayed message?

Really hard to say..When you say Audix was inoperative Monday morning..do you know how long it was down..was it down over the weekend? It may have exhausted it MWI retries..Check and see what the settings are for delivery options...When the Audix goes down and not the switch at the same time it takes them awhile to sync back up..pretty normal. I would take a look at some error logs also..I doubt that change clock without restart caused it to go down....just a thought !!

...bob...

you mite want to look at the type of message. Call answer messages will go into a mail box the second there left. For Example If user 1234 creates a message and sends it to user 4321 the Intuity Audix tries to deliver the message within one second. if the mail box for 4321 was full, the message won't get delivered. The Intuity will fallow a time table and try to delivery the message at a later time. Each time the intuity tries to deliver the message and can't for whatever reason the time it waits to try again gets longer, Example 15 minutes,30 minutes,1 hour,2 hours and so on. in some cases a message can take as much as 21 days before it gets delivered. When you say (The Audix was inoperative) it may have just stopped taking calls. As for the timer change in the Intuity Audix and the fact the intuity Audix is working with a Merlin Legend this wouldn't have caused the Intuity Audix to stop taking calls. You need to check the CPU fan on the Intuity Audix, If the fan stops and the CPU gets hot it can stop the system from working correctly.