atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems One-x Portal preferred help needed

I have a Sony Ericcson Android phone and I installed the One-x Portal mobile for IPO software. We cannot get this to work. I have put a public IP on the Apps server to bypass our firewall. The One-x app says that it is disconnected and never changes. I have checked everything and cannot find a reason why this does not work. I know that some have said this is somewhat simple but I am losing my mind on this. Any thoughts?

I cant be the IP address, it has to be a FQDN. You can get one from dyndns.org or other free services there. Also, you can use your web site, by creating a subdomain and forwarding that to your WAN IP where the IPO is.

I have done that. However, the docs say that you can use an IP address for Server Name of the app. I have an FQDN set up and forwarding to our WAN IP. I have ports 5222, 5239, and 8444 forwarding to the private IP of the apps server. I am about to throw this out. This is too difficult.

us the fqdn name, not IP.

just domain name, not www.
so:
mobile.digiteld.org

I have done that and still it is not working. So you are telling me that it indeed has to be an FQDN and it cannot be an IP that it connects to. Let me give you a scenario. I have XXX.digitel.net resolving to XX.XX.XX.XX which is our public IP. I have changed the IP on the Apps server to this public IP so it bypasses the firewall. I plugged the server directly into our ADTRAN 3200 router. I have done this to find out where the problem may be. I put in my FQDN for Server name on the phone. It still says disconnected.

FQDN points to WAN IP.
ROuter has ports opened and forwarded to LAN IP of APP SERVER.


WHen you put in the FQDN in app on phone, traffic is forwarded by the FQDN to WAN IP. Here the router takes over the port forwarding and sends traffic to APP Server.

I understand but our IT dept is asking me to bypass our firewall for testing. Is there any way to test this without including the firewall?

But if this is done for you, there is nothing to do but put APP server on LAN, and put teh FQDN in the app.

There must be an issue in the firewall then. I just don't understand why I can't have a public IP on the server and try to connect to that. If my FQDN is resolving to my WAN IP, why can't I change the IP of my server to the WAN IP and plug the server directly into the LAN port on the T1 router? I then put in the FQDN as the server name on the phone. This way I have bypassed the firewall. This is only to test. Our IT dept is extremely busy and I am not getting much assistance.

Just guessing here, but your WAN IP is already assigned to your router!