sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Partner Issues

2 quick questions / issues

1st is a message that mailbox is not available due to multiple logins

2nd is one phone is restricted even though restrictions are not programmed.

any thoughts ... i am headed out there this morning but figured i would check here first

The multiple logins can be cured by a reboot.

Users should dial **9 to exit their mailbox, That will initiate the system to hang up if disconnect supervision is iffy

thanks

just did a search here and saw that ..... i am hoping it is starting to fail and time for an upgrade!

A reboot should cure them both. If not, are you sure no restrictions have been set for the extension?

Never heard the **9 thing.

-Hal

**9 has been in AT*T since the first from all their VM It was in all the manuals as how to properly disconnect from the voice mail, , it is how all should get in practice when disconnecting from the admin programing

**9 is disconnect. I have installed and programmed the Partner systems since the first Partner Mail R1 and have never used nor needed that command. Matter of fact the documentation says "hang up to exit programming". I could see where **9 would be advisable when calling in to the system from outside for the reason you state but otherwise hanging up a system phone is just fine.

-Hal

OK ... update after a site visit

Reset cleared the voice mail issue.

I could not find anything in programming that would restrict outgoing calls for extension 10 but it can't make any outgoing calls without over riding restrictions with the system password. The extension is not restricted and is not in the night service group.

It was working fine Friday night and then she could not make outgoing calls Saturday morning. No one was in programming to the best of our knowledge.

Any ideas??

The **9 is just a sure fire way of hanging up the connection between the voice mail and the telephone system.

Is it locked?

-Hal

Not any more

Good catch ..... makes sense since nothing else changed .... hard to imagine someone hitting the right combination of keys