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Joined: Apr 2009
Posts: 30
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OP
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Joined: Apr 2009
Posts: 30 |
We have an Auto Attentdant with a few options.
Say option 1-5 is used
we have exts that range from 1000-4000
If a caller dials an ext that starts with 1000 it goes to option 1 instead of ext 1000.
Anyway to cure this or do we have to redo our entire AA.
Thanks
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Joined: Jul 2001
Posts: 3,344 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,344 Likes: 10 |
Embedded or Voice Mail Pro?
Embedded, treat it like a Partner Mail system, and don't overlap selector codes with extension number leading digits.
VM Pro, you can use a menu with a short time out that can collect the rest of the extension number, but if it does not get any more digits goes to the single digit selector code destination.
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Joined: Apr 2009
Posts: 30
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Joined: Apr 2009
Posts: 30 |
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Joined: Jul 2001
Posts: 3,344 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,344 Likes: 10 |
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Joined: May 2004
Posts: 1,665 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,665 Likes: 4 |
If you are a business partner, reach out to your Avaya sales engineer...
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Joined: Apr 2009
Posts: 30
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OP
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Joined: Apr 2009
Posts: 30 |
Thanks Tommy thats exactly what I was looking for.
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Joined: May 2012
Posts: 1
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Joined: May 2012
Posts: 1 |
Hello
I have the very same issue,
customer has extensions 2000-2999
customer has the following touch-tones enabled: 1,2,3,4,0,2???
our goal is a caller to be able to reach customer service by pressing '2' or dial an extension by dialing 2xxx.
what happens is that as soon as the customer dials '2' it immediately goes to Customer Service
the timeout is set for 3 seconds.
Harry Fischer
H&F Communications, inc.
845 492 2000 Ext. 204
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Joined: May 2004
Posts: 1,665 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,665 Likes: 4 |
If you are familiar with the TIMEOUT feature of the IPO, open you mind my young padawan!
if you press2, where does it go? If only it could go somewhere, where there was an option to enter more digits....or it might timeout to go where you want....
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